Terms and Conditions — SkullAir.co.za

Online Tattoo Supply Store

Welcome to SkullAir.co.za. These terms and conditions apply to all purchases made through our website, WhatsApp, and in-store, and outline the rules for using our site and buying from us.

By placing an order with us — online, via WhatsApp, or in-store — you agree to these terms. If you disagree with any part of them, please don't use our website or place an order, and feel free to contact us with any questions first.

1. Product Authenticity & Sourcing

Skullair Tattoo Supplies is an authorised distributor for Dynamic Ink (Dynamic Color Co.). https://dynamiccolor.com/en-za/pages/distributors-1?srsltid=AfmBOorY851F7kd1aGYTGluBZGAc5IPf5i5-p_gXe5Jj80fxqat9le-V

 Products from these brands are sourced directly through official, authorised channels, and we stand behind their authenticity in full.

For other brands and product lines we stock, we source through vetted suppliers and import agents. Where we are not the original brand's authorised distributor, we'll state this clearly on the individual product page, along with what we do know about sourcing. We'd rather be upfront about this than make a blanket promise we can't back for every product in our catalogue.

If you have any question about the authenticity or sourcing of a specific product before you buy, message us on WhatsApp or email — we'll give you a straight answer.

2. Warranty & Faults (OBF Policy)

If a product arrives damaged, faulty, or not as described, please contact us within 24 hours of delivery with photos of the issue and your order number. We'll replace, repair, or refund the item, in line with your rights under the Consumer Protection Act.

Because many of our products are single-use, sterile, or hygiene-related (needles, cartridges, aftercare items), we're unable to accept returns on opened consumables for hygiene and safety reasons — this is standard across the tattoo supply industry and protects both you and future customers.

Unopened, unused items in their original packaging can be returned within 24 Hours  of delivery; please contact us first to arrange this.

Please note:

• Our standard OBF (Out of Box Failure) warranty covers hardware for the first 24 hours after delivery. Claims must be reported within this window, with photos and your order number.
• Once the 24-hour OBF period has passed, we don't have a standard obligation to repair, replace, or exchange hardware items — but we're often still willing to help. Any assistance offered after this period is at our discretion and subject to consultation with our suppliers, and we can't guarantee a repair or replacement will be approved.
• If a supplier agrees to inspect, repair, or replace an item outside the 24-hour period, shipping costs to and from us will be for the customer's account.
• Suppliers may require the item to be sent back for inspection before a decision is made, and there's no guarantee it will be repaired or replaced even after being returned.

Nothing in this section is intended to exclude any liability that cannot lawfully be excluded under South African consumer protection law.

3. Extended Warranty (Available from January 2026)

On selected hardware, you can purchase an Extended Warranty at the time of sale.

How it works:

• All hardware includes the standard 24-hour OBF warranty (see Section 2).
• The Extended Warranty is optional, and must be purchased at checkout — it can't be added after the sale.
• Once purchased, it extends your cover beyond the initial 24-hour period.
• Coverage applies to manufacturer defects only, and excludes misuse, accidental damage, water damage, power surges, unauthorised modifications, and normal wear and tear.
• Any fault must be reported to us as soon as you notice it.
• All claims are subject to inspection and supplier approval. Repair or replacement is at our discretion, based on the supplier's assessment.
• Extended Warranty availability, duration, and pricing may vary by product.

Extended Warranty Packages:

Store Credit under Extended Warranty:

• If a product can't be repaired or replaced with the same unit, we'll issue store credit instead.
• Store credit reflects the value of the unit at the time of purchase.
• If the product was part of a bundle, credit reflects the value allocated to that unit within the bundle.
• If the product was bought standalone on special, credit reflects the special price actually paid.

4. Product Use & Liability

Our products are intended for use by trained, professional tattoo artists and studios. As with any professional tattoo equipment, correct use, sterilisation practice, and technique remain the responsibility of the artist using the product.

This applies across our range:

• Inks, creams, aftercare, and numbing products should be used correctly and appropriately for your client or person — please make sure you're confident in the correct method before use.
• Electronic or motorised hardware should be checked and tested to your satisfaction before you leave our store or before it ships to you, given that the standard warranty on hardware is limited to the 24-hour OBF period described in Section 2.
• Needles and cartridge needles should be used correctly and safely, in line with proper hygiene and technique.

We're happy to advise on product specifications and correct setup where we can — reach out any time via WhatsApp or email.

Nothing in this section is intended to exclude any liability that cannot lawfully be excluded under South African consumer protection law.

5. Product Availability

All products listed on our website are subject to availability. We do our best to keep our inventory accurate, but occasionally an item may become unavailable after you've placed your order. If this happens, we'll notify you and offer alternative options or a refund for the unavailable item.

6. Order Acceptance

Placing an order does not automatically guarantee that it will be accepted. We reserve the right to refuse or cancel any order — for example, due to stock limitations, pricing errors, or inaccuracies in product information — and we'll let you know if this happens.

7. Pricing and Payment

• All prices on our website are listed in ZAR and include applicable taxes, unless stated otherwise.
• Payment is required in full at the time of purchase. We accept  Cash , Bank deposit , EFT , or any form of cash send. We also have card facilities at our shop.
• Prices may change without notice, but you'll always pay the price that was displayed at the time you placed your order.

8. Shipping

We ship to All over South Africa. Shipping costs and estimated delivery times are shown at checkout.

• You may choose to use your own courier, or one of the courier options offered on our website.
• Once we've handed your parcel to your chosen courier, responsibility for tracking and following up on delivery lies with you. We're not liable for parcels lost or damaged after handover to the courier.
• Please keep an eye on your tracking and reach out to the courier directly with any delivery questions or concerns.
• Any additional costs to retrieve your parcel — for example, after a failed delivery attempt, or extra fees to reach your specific location — are for your account.
• Courier pricing shown at checkout is an estimate and may be higher if you're in a high-risk or hard-to-reach delivery area.
• If you need to change your delivery address after the parcel has already been logged with the courier, you'll need to arrange this directly with the courier and cover any related costs.
• We aim to send your tracking number within 24 working hours of payment. If you haven't received it by then, please contact us and we'll sort it out.
• We're not responsible for shipping delays caused by factors outside our control, such as customs processes, natural disasters, or carrier delays.

9. Returns (Change of Mind)

Aside from the OBF and Extended Warranty provisions above, we're unable to accept returns for change of mind or second thoughts once 24 hours have passed since you received your order. We'd encourage you to reach out with any questions about a product before buying — we're always happy to help you choose the right item.

10. Intellectual Property

All content on this website — including images, logos, text, graphics, and software — belongs to SkullAir.co.za and is protected by copyright law. Please don't use or reproduce any of it without our permission.

11. Changes to These Terms

By using our website or buying from us, you confirm that you've read, understood, and agree to these terms. We may update these terms from time to time without prior notice, so we'd encourage you to check back periodically for the latest version. The version on our website at the time of your order is the one that applies.

This document is a general guide to our store policies and is not a substitute for legal advice. If you have any questions about your rights as a consumer, you're welcome to consult the Consumer Protection Act directly or seek independent legal advice.